Frequently Asked Questions

Yes! Free shipping is available to the United States, United Kingdom, Canada, Australia and New Zealand — with no minimum spend. For all other countries, free shipping applies to orders over $50.

Orders are processed within 1–2 business days. Delivery typically takes 5–12 business days depending on your location. You'll receive a tracking link by email once your order ships.

We offer hassle-free 30-day returns. If you're not happy with your purchase, contact us within 30 days of delivery and we'll help you arrange a return or exchange.

Measure your dog from nose to tail while they're lying down, then add 8–10 inches. Round up to the next size if your dog likes to stretch out. Check the size chart on each product page for exact dimensions.

Many of our beds feature removable, machine-washable covers — check the product description for care details. We recommend washing covers weekly to keep them fresh.

Once your order ships, we'll email you a tracking number and link. You can also find tracking details in your account under your order history.

We're happy to help! Reach us through our Customer Service page and we'll get back to you within 1 business day.